There are a few reasons why this might be happening. Please check the following:
1. Are you on the correct returns portal for our Australian website for online orders?
For the correct URL, click here: Archies Footwear Returns Portal
2. Have you used the complete order number including the letters?
For example, 1364-AU
3. Have you used the email associated with your order?
If you used a different email, it might not be able to trace your order.
4. Is it an order that was placed more than a year ago?
Sometimes our portal does not always recognise older orders. If this is the case, please contact us at customer support to help you.
Need help? Submit a request
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