All our thongs are covered by a 30-day comfort guarantee. That is, you can test wear them for 30 days and if you’re not 100% satisfied, simply pay the return postage cost, and we will give you a refund.
All exchanges and refunds need to be within 30 days of delivery.
Exchanges - We offer 100% free exchange for thongs that are in new condition. If the thongs are worn, you can still exchange them for a new pair, you will only be required to pay the return postage cost.
Refunds - For all refunds, no matter the condition, the customer is required to pay the return postage cost or use their own postal method.
To arrange an exchange or refund from an online purchase: click here
You will need your full order number (1234-AU) and the email address used to place your order.
Need help? Submit a request
Chat: