All Archies Thongs purchased from our online store or from our authorised retailers are covered by a 6-month warranty against manufacturing faults.
In the unlikely event that you have received an item that is faulty or if you believe that your footwear has developed a fault while wearing them, please contact us straight away and we will do our best to sort this out for you.
For retail purchases: Please contact the retailer that you purchased from to see if they can replace it for you. If the retailer is unable to assist you, please contact us. If the pair is within the warranty period and terms, we will offer you a replacement or store credit. (No refunds can be given for retail purchases.)
Our warranty does not cover external damage to the thongs in terms of cuts, scrapes, dog bites, or cat scratches.
Please do not throw away your faulty pair as you will need to return it to us so that we can process the warranty claim.
The easiest way to lodge a warranty claim is via our online returns portal.
We will need the following information:
1. Date and place of purchase or order number
2. Proof of purchase (if purchased from a retailer)
3. A photograph of the issue
4. A photograph of the size stamp (the stamp underneath the thong that shows the US, UK, and EU sizing).
Archies Footwear reserves the right to reject any returns or warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.
Our returns and warranty policy includes the rights you are entitled to under Australian Consumer Law.
How to Submit a Warranty Claim
Step 1 — You will need your full order number (12345-AU) and the email used to place the order.
Step 2 — Go to our Online Returns Portal
Step 3 — Complete the form and upload the photographs. We’ll be in touch within 48 hours to help you with your claim.
For retail purchases, we require proof of purchase.
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